Privacy policy

1. Introduction
This Privacy Policy outlines how DocNet collects, uses, and protects the personal information of users of our telehealth services. We are committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. Information We Collect
Personal Information: When you use our telehealth services, we may collect personal information such as your name, surname, contact details, medical history or other health information.
Usage Information: We may also collect information about your usage of our website, including IP address, device information, and browsing activity.

3. How We Use Your Information
Provide Telehealth Services: We use your personal information to provide telehealth consultations, issue medical certificates, diagnose medical conditions, and offer medical advice.
Improve Services: We may use your information to improve our telehealth services, develop new features, and analyze user trends.
Communicate with You: We may use your contact information to send you important updates, newsletters, or promotional offers.
Legal Compliance: We may use your information to comply with legal obligations, resolve disputes, and enforce our terms and conditions.

4. Information Sharing and Disclosure
Healthcare Providers: We may share your personal information with healthcare professionals involved in providing telehealth services to you.
Service Providers: We may disclose your information to third-party service providers who assist us in operating our website and providing telehealth services.
Legal Requirements: We may disclose your information when required by law or to protect our rights, property, or safety, or that of others.

5. Data Security
We are committed to protecting the security of your personal information and have implemented appropriate technical and organizational measures to safeguard it.
However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights
Access and Correction: You have the right to access and correct the personal information we hold about you. You may also request that we delete or update your information.
Opt-Out: You may choose to opt-out of receiving promotional communications from us by following the unsubscribe instructions provided in such communications.

7. Children's Privacy
Our telehealth services are not intended for children under the age of 18. We do not knowingly collect personal information from children without parental consent.

8. Changes to Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website.
By continuing to use our telehealth services after the changes are made, you agree to be bound by the revised Privacy Policy.

9. Contact Us
If you have any questions or concerns about our Privacy Policy or our handling of your personal information, please contact us at admin@doctnet.com.au or call 1300 610 463.

Last update: 25/04/2024